Accessibility & Inclusion at Barossa Palms

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 At Barossa Palms, we believe wellness should be accessible to everyone. Every guest deserves the opportunity to relax, reconnect, and enjoy a welcoming environment where they feel respected, comfortable, and supported.

Accessibility is at the heart of our approach to hospitality. We understand that every guest has unique needs, and our team is committed to creating an inclusive experience by listening, adapting, and providing assistance wherever possible.

If you have specific accessibility requirements, we encourage you to contact our team before your stay. We are happy to discuss your needs, provide information about our facilities, and help make your experience as comfortable as possible

 Barossa Palms offers accommodation options designed to support guests with different accessibility needs.

Our accessible room (Room 14) includes:

• Ground-floor access with an NDIS-compliant ramp
• Two dedicated accessible parking spaces directly outside the room
• Step-free entry
• Spacious areas suitable for wheelchair and mobility aid users
• Wide bathroom entry with an accessible sliding door
• Walk-in shower with safety rails
• Handheld shower on a slide rail
• Shower chair and toilet chair available upon request

Most rooms at Barossa Palms are located on the ground floor with convenient access.

 Accessible parking is available directly outside our accessible room.

Our team is available to assist with arrival, provide an orientation of the property, explain room features, and help guests become familiar with our facilities and wellness spaces.

Barossa Palms features clear pathways, landscaped gardens, outdoor areas, and shared spaces designed for guests to enjoy at their own pace.

We aim to maintain accessible and obstacle-free pathways throughout the property. Guests who require assistance navigating the grounds are welcome to request support from our team.

Our accessible bathroom facilities are designed to provide greater comfort, safety, and independence for guests with mobility requirements.

Features include:

• Wide access entry
• Walk-in shower
• Safety rails
• Handheld shower facilities
• Accessible fixtures for easier use

Guests are welcome to contact our team before arrival to discuss individual requirements.

 At Barossa Palms, wellness looks different for everyone. Guests can enjoy experiences that support relaxation, connection, and wellbeing at their own pace.

Our wellness facilities include:

• Mineral salt swimming pool with shallow splash pad for easier entry and exit
• Pool cabanas and relaxation areas
• Wellness Lounge
• Fitness Centre
• Miniature Goat Sanctuary
• Goat Yoga and nature-based wellness experiences

Our team can assist guests with accessing facilities and experiences where required.

 Every guest experiences the world differently, and we aim to provide thoughtful support across a range of needs:

• Vision impairment - personal orientation on arrival, high-contrast signage, guide dogs welcome, and digital guest information compatible with screen readers
• Hearing impairment - written, email or SMS communication, clear verbal communication while facing guests, and captions available on Smart TVs
• Sensory sensitivities & invisible disabilities - including autism, ADHD, anxiety, and chronic fatigue

To support a comfortable stay, Barossa Palms provides:

• Calm outdoor wellness spaces
• Quiet areas for relaxation and reflection
• Clear pathways and uncluttered spaces
• Flexible experiences allowing guests to participate at their own pace
• Low-allergen toiletries and reduced fragrance options where possible upon request

 We are committed to providing clear, respectful communication that meets each guest's individual needs.

Our team can support guests through:

• Written communication
• Email or SMS communication where preferred
• Clear verbal communication while facing guests
• Additional time and patience during interactions
• Digital guest information designed to support accessibility tools such as screen readers

 Accredited assistance animals are welcome at Barossa Palms.

Guests travelling with assistance animals are encouraged to contact our team before arrival so we can discuss requirements and help prepare for a comfortable stay.

Where suitable, non-carpeted accommodation options may be available

 At Barossa Palms, accessibility is about more than providing facilities - it is about creating a place where everyone feels they belong.

We are committed to continually improving our property, experiences, and services so more guests can enjoy the benefits of wellness, relaxation, and connection.

If there is something we can reasonably do to make your stay safer, easier, or more enjoyable, we encourage you to let us know.

For accessibility questions, support requirements, or assistance planning your stay, please contact our team before arrival.

Elizabeth Hoyt

Owner, Barossa Palms Motel

Phone: (08) 8562 1033 

Email: stay@barossapalms.com